Frequently Asked Questions

When Will You Be Open to the Public?

Soon! To be updated on our release, please fill out the Contact Us form. 

What Items Cannot Be Replicated?

While we’d like to do it all, we do have some limitations. Simplex currently focuses on replication of tile and no other materials. 

Tile items that cannot be replicated:

Mosaic or similar smaller cluster type designs.

Neon Colors

Stone*

*if you have a stone you would like replicated, please contact us directly to discuss*

Will the Tile Match Perfectly?

Yes and No. No two tiles are exactly the same; even the ones your purchase from home improvement stores. We can guarantee an accurate replication of the discontinued tile. 

As stated from Daltiles’ website:

“Tile is subject to variation in technical specifications, including COF, due to inherent variability in the raw materials and production process. …. Photographic color images may not be an exact product match.”

For more information please see Industry-Leading Warranty | Daltile

Please note Simplex is not associated with Daltile or any of it’s entities or companies. 
What Size Tiles Can Be Replicated?

12 inches by 24 inches. Custom orders are available, please contact us directly for more information. 

Is the Tile Waterproof?

Yes. The tiles are able to be fully submerged in water without damage to the design or finish.

How Long Does the Process Take?

Typically reproduction takes 4-6 weeks but may vary depending on other factors. 

Do You Install the Replicated Tile?

We do not. We will deliver the tile to you or your contractor directly for installation. 

Do you Work With Insurance Companies?

Yes. We will work with your insurance company directly when referred by your claims adjuster. 

Am I Required to Go Through The Insurance Company?

Not at all. We work with individual homeowners, business owners, resorts, hotel chains, etc.